Request Custodial Services at Civic Center
- All Custodial service needs, please contact:
EDL-ISD-CivicCenterCustodial@isd.lacounty.gov
(213) 974-9431
Contact Facility Management Division & Civic Center Support
- Anet Charbakhsh, Division Manager
Direct (562) 413-6750
ACharbakhsh@isd.lacounty.gov
ACharbakhsh@isd.lacounty.gov
- Latasha James, Secretary
Direct (213) 974-9531
LJames2@isd.lacounty.gov
- Civic Center Maintenance Services
Jared Gudino - Office (213) 600-2561
- Direct (323) 351-8697
- JGudino@isd.lacounty.gov
- Civic Center Custodial Service
Garland Thomas - Office (213) 600-2535
Direct (562) 939-3903
GThomas@isd.lacounty.gov
edl-isd-civiccentercustodial@isd.lacounty.gov
- Special Services
Hubert (Bert) Westby, Manager
Office (323) 607-1066 - Direct (323) 240-0620
HWestby@isd.lacounty.gov
edl-isd-specialservices@isd.lacounty.gov
- Parking Lot Issues
(213) 974-9505
isdparkingrequest@isd.lacounty.gov
After Hour Emergency Service
After-hours and weekend support County Operator
(213) 974-1234
Learn What Services the Facility Management Division & Civic Center Support Provide
- Civic Center Maintenance – Preventative maintenance, facility repair, and facility improvements for Civic Center buildings.
- Civic Center Custodial – Custodial services encompass comprehensive cleaning, floor care, and dedicated attention to special projects. Civic Center Custodial aims to create clean and hygienic environments for both workspaces and public areas.
- Special Services – Provides the infrastructure, equipment and setup for special events, constituent meetings, press conferences and other projects such as vaccine PODs and food banks.
- Coordinated Services – Serves as the coordinating agent for multiple ISD services that support the Civic Center when ISD is delivering large sale projects that require project coordination and communications with the BOS, CEO and customer departments.
- Parking Services – The Parking Services Section manages 15,000 parking spaces County-wide for departments, including the Chief Executive Officer (CEO) and Board of Supervisors (BOS) as well as for the public-at-large.
Determine How Fast My Request Will Get Completed
How Fast Will Work Get Completed:
During & After Normal Working Hours:
- Within Four (4)-Hours; ISD Custodial division will respond to all emergency calls including, but not limited to, flood clean up, health and safety matters, fallen tree, etc.
- Within Twenty-Four (24)-Hour; ISD Custodial division will respond to any COVID requests, deep or enhance cleaning, if it is for one-time service.
After Hours-Emergency:
- Within Four (4)-Hours; ISD Custodial Division will respond to all emergency calls including, but not limited to, flood clean up, health and safety matters, fallen tree, etc.
- Within Twenty-Four (24)-Hours; ISD Custodial Division will respond to any COVID requests, deep or enhance cleaning, if it is for one-time service.
There are some instances during unusual service demands that ISD is not able to meet service standards, such as unusual Breakdown or Crisis.
Status of Completed Work
The Contract Monitor for the work in question is accountable to close out the SR with the contact person that made the original request, in addition to informing the point of contact regarding the project completion. For further assistance, please call (323) 267-3100.
Submit a Cleaning Service Request
One Time Custodial, Landscape, or Pest Control Service?
Customers need to fill out a Service Request (SR). Once the SR is completed, submit to CustomerCenterOPS@isd.lacounty.gov.
The Following Steps Will Take Place After Submitting A Service Request (SR):
COVID-19 Cleaning
Since Center of Disease & Control and Public Health requirements for COVID-19 cleaning have relaxed, ISD Custodial & Landscape Division have implemented enhancement cleaning on a daily basis. Customer now need to fill out a regular Service Request (SR) and submit it to CustomerCenterOPS@isd.lacounty.gov. You may also contact us at (323) 267-3100 for immediate assistance.
Contact Custodial, Landscaping & Pest Control
How Do I Find My Facility | Click Here
- Anthony Davis, Division Manager
Office (323) 607-1073
Direct (323) 703-9691
ADavis@isd.lacounty.gov
- Jermen Mehrabi, Secretary
Office (323) 627-2090
Direct (562) 659-4009
JMehrabi@isd.lacounty.gov
(For inquiries, Concerns, and/or Complaints, contact the above.)
- CONTRACT & FINANCE
Maribel Diaz
Office (323) 267-22090
Direct (562) 306-8588
MDiaz@isd.lacounty.gov
- DISTRICT MANAGER:
North: William Hidalgo
Office (818) 897-9139
Direct (310) 425-5911
WHidalgo@isd.lacounty.gov
- South: Peter Kim
Office (562) 940-2406
Direct (562) 922-9358
PKim2@isd.lacounty.gov
- Field Operations: Michael Zambrano
Office (323) 607-1057
Direct (818) 298-9127
MZambrano@isd.lacounty.gov
EMERGENCY & AFTER HOUR REQUESTS
Department of Operations Center
(323) 835-4741 | 24-hr. Assistance
PEST CONTROL
Vacant
(562) 302-5068
PestContrl_ISDCustodial@isd.lacounty.gov
See the Services that Custodial Provides
Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov.
If you have further questions regarding your Scope of Work (SOW) coverage, please email the Section Manager for your District. To find what district your facility belongs to, click here.
DISTRICTS
North: William Hidalgo (818) 897-9139, WHidalgo@isd.lacounty.gov
South : Peter Kim (562) 940-2406, PKim2@isd.lacounty.gov
Field Operation: Michael Zambrano (818) 298-9127, MZambrano@isd.lacounty.gov
Track the Status of Work Requested (Customer Center)
You can access the Customer Service Portal Guide and the FAMIS Service Portal through these links. For a helpful video tutorial on accessing the portal, checkout FAMIS Customer Portal YouTube Video. For status updates or questions contact the ISD Service Project Manager shown in boxes 33-35 on the SR.
- Customer Portal Access:
Mike Sungruengyos, Section Manager, ITS
(562) 359-3831
MSungruengyos@isd.lacounty.gov
Need Assistance?
If you have any issues with the status of your work request or the work itself, and you are not able to resolve it with the team performing the services, please contact our Customer Center, Senior Manager, Omar Prioleau, (562) 306-8807 or email OPrioleau@isd.lacounty.gov.
Submit A Service Request
Steps for completing the Service Request (SR):
This Service Request is used for various services within ISD
- Fill out information in fields #2-31 (Other boxes are for office use only).
- After filling out fields #2-31, email the completed SR to: CustomerCenterOPS@isd.lacounty.gov.
- Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Center stating the request has been received.
- Customer Center will process the SR and submit it to the Finance Department for approval. After the Finance Department approves the SR and enters it into the BASIS system, Finance will send the approved SR back to the Customer Center no later than the next business day. The Customer Center will then send a copy of the approved SR to the customer and the appropriate ISD craft section.
View What Service Request Customer Center Processes
Customer Center only processes Service Request under ISD Operations Services:
- Maintenance & Operations (M&O) Division
- Facilities Management Division (FMD)
- Custodial & Landscaping Division (CLD)
- Fleet & Logistics Division (FLD)
- Program & Project Management (PPM) Division
Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov. If you have further questions regarding your Scope of Work (SOW) coverage, please email the Section Manager for your District.