You can access the Customer Service Portal Guide and the FAMIS (Facilities Automated Management Information System) Service Portal through these links. For a helpful video tutorial on accessing the portal, checkout FAMIS Customer Portal YouTube Video. For status updates or questions contact the ISD Service Project Manager shown in boxes 33-35 on the SR.
Customer Portal Access:
Mike Sungruengyos, Section Manager, ITS
(562) 359-3831
MSungruengyos@isd.lacounty.gov
Need Assistance?
If you have any issues with the status of your work request or the work itself, and you are not able to resolve it with the team performing the services, please contact our Customer Center, Senior Manager, Omar Prioleau, (562) 306-8807 or email OPrioleau@isd.lacounty.gov.