ISD I Want To...
We created the “I want to” page to provide you with consistent, reliable and clear step-by-step instructions, downloadable forms, and contact information, so you have easy access and guidance for all of the services ISD Operations offers!
Access the online WebBASIS website to obtain direct contact information and access to Budget and Billing reports system.
Category: Administration & Finance Service
Access the latest ISD Rate Handbook to get rate information on ISD's services.
Category: Administration & Finance Service
Access a current directory of Vendors that have been Certified to participate in the County's Preference Program Entities (PPE).
- Click for: Preference Program Entities (PPE) (public website
Category: Procurement
Check the Status of a Bid Solicitation by clicking here: Solicitation Search – Doing Business With (public website)
Category: Procurement
Click here for the Doing Business With – Los Angeles County general website. (public website)
Click here to register as a County vendor: https://camisvr.co.la.ca.us/webven (public)
Category: Procurement
The Los Angeles County Property Assessed Clean Energy (PACE) Program provides financing for energy efficiency, renewable energy, and water conservation improvements through property tax assessments.
While the County no longer administers a residential PACE program directly, it remains committed to supporting existing PACE participants and coordinating with program administrators to ensure continued consumer protection, transparency, and compliance.
Homeowners and property owners can access information about program requirements, assessment terms, servicing contacts, and consumer safeguards related to the Los Angeles County PACE Program.
Learn more about the current status of the LA County PACE Program and resources for residential PACE participants.
Category: Energy
County Solicitations:
- Click to access Los Angeles County: Open Solicitations. (public website)
- Click for the: Closed/Awarded Solicitations. (Public site)
Open Solicitations:
Search active and open listings by:
- Commodity Description
- County Department
- Solicitation Title, Description and Number.
Open Solicitations will remain on this section of the web site until the closing date for the solicitation expires. (Public site)
Closed & Awarded Solicitations
Public users and vendors can search this archive by:
- Commodity Description
- County Department
- Solicitation Title, Description, or Number
Posting Lifecycle:
Once an Open Solicitation reaches its closing date, it is moved to this section. Listings remain available in this archive for 180 days following the closing date.
Category: Procurement
Access the purchasing agreements that ISD maintains, including the purchase categories.
- Click here for the: Purchasing Agreements (public website)
Category: Procurement
The County Electronic Signatures Portal - Home has resources for your signature needs, such as with DocuSign and SignIX Adobe Acrobat Pro & Acrobat Reader.
Category: Technology
Access the Technology Portal here: ITS Customer Portal - ITS.
Category: Technology
Access the Vendor Payment Information (VPI) for flexibility and convenience of contacting VPI via email, live operator or voice message.
Category: Administration & Finance Service
Send an email to ISDHROperations@isd.lacounty.gov to connect with an ISD Human Resource staff member to provide a verbal employment verification.
Category: Administration & Finance Service
Complete the online Wireless Request form to request a new phone, upgrade your phone, reassign a phone, or disconnect a phone.
Category: Technology
The Los Angeles County ISD Rideshare Program helps employees reduce commuting costs, traffic congestion, and air pollution by promoting alternative transportation options.
Through the Rideshare Program, you can explore:
- Carpooling with coworkers
- Vanpool formation and subsidy opportunities
- Public transit options, including bus, rail, and light rail services
- Guaranteed Ride Home (GRH) benefits for emergencies or unplanned overtime
- Commute reduction resources that support cleaner air and lower vehicle emissions
For those considering an electric vehicle, Electrifyze provides additional guidance on EV purchasing, incentives, and charging options.
The ISD Rideshare Program supports the County’s Employee Commute Reduction Program (ECRP) and broader sustainability goals by increasing average vehicle ridership (AVR) and encouraging cleaner transportation choices.
Category: Energy
If you experience a power outage at a Los Angeles County department facility, first contact your building or facilities administrator (or your manager/supervisor) to determine whether the issue is related to a utility provider or isolated to the building.
If the outage appears to be a utility issue (typically affecting multiple buildings or a larger area):
- City of Los Angeles (LADWP service territory):
Visit the Los Angeles Department of Water and Power (LADWP) Outage Information page at LADWP.com/outages or call 1-800-342-5397.
- Southern California Edison (SCE service territory – unincorporated LA County and surrounding areas):
Visit the SCE Power Outages page at SCE.com or call 1-800-611-1911.
If the outage is limited to your building and cannot be resolved by your building or facilities administrator, contact the County’s Internal Services Department (ISD) Emergency Red Card Hotline at (888) 344-4473.
This process helps ensure power disruptions are directed to the appropriate utility provider or County facility services team for faster resolution.
Category: Energy
The Network Energy Controls Sustainable Systems (NECSS) team provides energy management, Building Automation System (BAS), and Electric Vehicle Supply Equipment (EVSE) maintenance support for Los Angeles County facilities.
Contact NECSS for assistance with:
- Building Automation System (BAS) scheduling and monitoring
- Heating, Ventilation, and Air Conditioning (HVAC) control adjustments and system troubleshooting
- BAS repairs and performance optimization
- Networked energy metering systems
- Demand Response readiness and load-shedding coordination
- Electric vehicle charging station maintenance and diagnostics
NECSS supports County facilities by improving operational efficiency, reducing energy consumption, modernizing building control systems, and maintaining EV charging infrastructure across public-serving sites.
Contact NECSS Support:
For service requests, please include a brief description of the issue, facility location, and your contact information.
Phone Support: (323) 267-2256
General Email Support: NECSS@isd.lacounty.gov
Enterprise Energy Management Information Systems (EEMIS): eemis@isd.lacounty.gov
EV Charging Support: evsupport@isd.lacounty.gov
NECSS staff will review your request and follow up to support resolution.
Category: Energy
Access the Online Self-Serve Registration portal to request an account(s).
Category: Technology
SoCalREN (Southern California Regional Energy Network), administered by the County of Los Angeles, provides energy efficiency programs and resources to help residents, businesses, public agencies, and agricultural customers reduce energy use and lower utility costs.
Through SoCalREN, you can access:
- Energy efficiency rebates and incentive programs
- Home energy upgrade guidance for single-family and multifamily properties
- Commercial and public facility energy retrofits
- Lighting, HVAC, and mechanical system upgrades
- Energy benchmarking and building performance tools
- Financing options for energy improvement projects
- Workforce training and job development programs in energy efficiency
SoCalREN programs are available in areas served by Southern California Edison (SCE) and SoCalGas®, and are designed to reduce greenhouse gas emissions, improve building performance, and advance regional sustainability goals.
Whether you’re a homeowner looking to reduce monthly bills, a city upgrading public facilities, or a business investing in energy improvements, SoCalREN offers technical support, financial incentives, and program guidance to help you move forward.
For additional information visit the SoCal REN website.
For residents, visit the Residential page.
For businesses, visit the Commercial page.
Category: Energy
Submit a public Records Request for Internal Services Department (ISD) under the California Public Records Act (CPRA) by accessing ISD's public Records Request web portal. Official records are held by ISD pursuant to governing document retention schedules.
Category: Administration & Finance Service
Check the status of a Contract Service Request.
- Click for ISD’s: Contracting Division - Home. [internal link that is currently available on the site]
ISD’s Contracting Division manages the solicitations and awards contracts for key County services. We provide:
- Advisory & Training: Support for Countywide mandated contracting programs.
- Compliance Audits: Oversight of construction contracts for equal rights laws and regulations.
- Regulatory Oversight: Ensuring full compliance with all contracting laws and regulations.
Category: Procurement
County Registered Vendors:
Access the directory of registered vendors with the County.
-
- Click for: LA County Solicitations (public website)
Generate your list of vendors by searching for the company name or specific commodities they selected during their registration process.
Category: Procurement
View the Fidelity Information Services (FIS) FIS Pricing/Fees Schedule - eGov for eCommerce transactions.
Category: Technology
The Training – eGIS Central site has resources for training and learning opportunities.
Category: Technology
View the 3-Part Series MFP Training - YouTube for Sharp Printers
Category: Technology
Custodial, Landscaping & Pest Control
How Do I Find My Facility | Click Here
Maribel Diaz, Division Manager
Office (323) 267-2090
Direct (562) 306-4009
MDIaz@isd.lacounty.gov
Jermen Mehrabi, Secretary
Office (323) 627-2090
Direct (562) 659-4009
JMehrabi@isd.lacounty.gov
(For inquiries, Concerns, and/or Complaints, contact the above.)
CONTRACT & FINANCE
Maribel Diaz
Office (323) 267-22090
Direct (562) 306-8588
MDiaz@isd.lacounty.gov
DISTRICT MANAGER:
North: William Hidalgo
Office (818) 897-9139
Direct (310) 425-5911
WHidalgo@isd.lacounty.gov
South: Peter Kim
Office (562) 940-2406
Direct (562) 922-9358
PKim2@isd.lacounty.gov
Field Operations: Michael Zambrano
Office (323) 607-1057
Direct (818) 298-9127
MZambrano@isd.lacounty.gov
EMERGENCY & AFTER HOUR REQUESTS
Department of Operations Center
(323) 835-4741 | 24-hr. Assistance
PEST CONTROL
Vacant
(562) 302-5068
PestContrl_ISDCustodial@isd.lacounty.gov
Category: Facilities
How Fast Will Work Get Completed:
During & After Normal Working Hours (9AM-5PM):
- Emergency Requests:
The ISD Custodial Division will respond within four (4) hours to all emergency service requests, including but not limited to:
- Flood cleanup
- Health and safety issues
- Fallen trees
After Hours-Emergency:
- Within Four (4)-Hours; ISD Custodial Division will respond to all emergency calls including, but not limited to, flood clean up, health and safety matters, fallen tree, etc.
There are some instances during unusual service demands that ISD is not able to meet service standards, such as unusual Breakdown or Crisis.
Status of Completed Work
The Contract Monitor for the work in question is accountable to close out the SR with the contact person that made the original request, in addition to informing the point of contact regarding the project completion. For further assistance, please call (323) 267-3100.
Category: Facilities
- Custodial Services
- Landscape Services
- Pest Control Services
Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov.
If you have further questions regarding your Scope of Work (SOW) coverage, please email the Section Manager for your District. To find what district your facility belongs to, click here.
DISTRICTS
North: William Hidalgo (818) 897-9139, WHidalgo@isd.lacounty.gov
South : Peter Kim (562) 940-2406, PKim2@isd.lacounty.gov
Field Operation: Michael Zambrano (818) 298-9127, MZambrano@isd.lacounty.gov
Category: Facilities
Requesting a One-Time Custodial, Landscape, or Pest Control Service
Customers must submit a Service Request (SR) to initiate a one-time custodial, landscape, or pest control service.
Steps:
- Complete a Service Request (SR).
- Email the completed SR to CustomerCenterOPS@isd.lacounty.gov.
What Happens After Submitting a Service Request
Once the Service Request (SR) is submitted, it will be reviewed and processed by the appropriate ISD division. Customers may be contacted if additional information is required.
Category: Facilities
Customer Center
Access the latest ISD Facilities Contact List for direct contact to ISD’s services.
Category: Facilities
If you require further information, contact Customer Center, Senior Manager Omar Prioleau (562) 306-8807 OPrioleau@isd.lacounty.gov.
Category: Facilities
Complete the Account Update Form.
Submit the completed form to CustomerCenterOPS@isd.lacounty.gov.
Category: Facilities
This Service Request is used for various services within ISD
- Fill out information in fields #2-31 (Other boxes are for office use only).
- After filling out fields #2-31, email the completed SR to: CustomerCenterOPS@isd.lacounty.gov.
- Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Center stating the request has been received.
- Customer Center will process the SR and submit it to the Finance Department for approval. After the Finance Department approves the SR and enters it into the BASIS system, Finance will send the approved SR back to the Customer Center no later than the next business day. The Customer Center will then send a copy of the approved SR to the customer and the appropriate ISD craft section.
Category: Facilities
You can access the Customer Service Portal Guide and the FAMIS (Facilities Automated Management Information System) Service Portal through these links. For a helpful video tutorial on accessing the portal, checkout FAMIS Customer Portal YouTube Video. For status updates or questions contact the ISD Service Project Manager shown in boxes 33-35 on the SR.
Customer Portal Access:
Mike Sungruengyos, Section Manager, ITS
(562) 359-3831
MSungruengyos@isd.lacounty.gov
Need Assistance?
If you have any issues with the status of your work request or the work itself, and you are not able to resolve it with the team performing the services, please contact our Customer Center, Senior Manager, Omar Prioleau, (562) 306-8807 or email OPrioleau@isd.lacounty.gov.
Category: Facilities
Customer Center only processes Service Request under ISD Operations Services:
- Maintenance & Operations (M&O) Division
- Facilities Management Division (FMD)
- Custodial & Landscaping Division (CLD)
- Fleet & Logistics Division (FLD)
- Program & Project Management (PPM) Division
Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov. For further questions regarding your Scope of Work (SOW) coverage, please email the Section Manager for your District.
Category: Facilities
Electric Vehicle Supply Equipment
Los Angeles County is committed to installing 15,000 electric vehicle charging stations by 2035 as part of its long-term clean transportation and climate goals. To meet this target, the County is actively seeking qualified vendors to support the planning, installation, and maintenance of electric vehicle infrastructure.
Licensed contractors and qualified firms interested in supporting Los Angeles County’s electric vehicle (EV) infrastructure projects can apply to become an approved EV installation contractor.
The County partners with contractors to design, install, and maintain Electric Vehicle Supply Equipment (EVSE) at public facilities, department buildings, parks, medical centers, and other County properties. These projects support the expansion of one of the largest government-operated EV charging networks in the nation.
To learn about contractor eligibility requirements, registration procedures, and procurement opportunities, visit Become an LA County Contractor – CTEP (Clean Transportation Program) for detailed information on how to participate in current and upcoming EV charging infrastructure projects.
Category: Energy
Unlike traditional departments that are fully funded through the budgeting process, the Clean Transportation activities are not. To close the gap on funding short falls the ISD Clean Transportation Team will cover its costs for services by charging fees, effective immediately. Therefore, when you complete a form to Request Chargers, ISD also needs to receive a funded Service Request, with payment information allowing ISD to charge your account when services are completed.
When ISD receives grants or Net County Cost (NCC) funding, the Clean Transportation Team may be able to co-fund a portion of the work. Customers can decide to include project costs in their department budget requests or request that ISD include the project cost in the next round of NCC requests.
Category: Energy
To report an issue with County-owned Electric Vehicle Supply Equipment (EVSE), including charging station outages, equipment malfunctions, or repair needs, email EVsupport@isd.lacounty.gov.
ISD provides maintenance and operational support for County-managed EV charging infrastructure.
If you need assistance using the PowerFlex mobile app, accessing your charging account, processing payments, or troubleshooting app-related issues, contact PowerFlex Support directly at Support@powerflex.com.
Directing your request to the appropriate support team helps ensure faster resolution of EV charging station or user account issues.
Category: Energy
County customer needs to complete form by visiting County Employee Support Page – CTEP (Clean Transportation Program) to complete the online form.
ISD will send the customer a quote for the initial site inspection based on the form information, and will contact customers to explain the cost of the initial assessment and what it includes.
After the initial assessment, if the department wants project implementation to move forward, ISD will provide a quote for services to the customer along with a Service Level Agreement (SLA). Once the SLA is signed and costs are approved, ISD will work with the customer on a project implementation timeline.
Category: Energy
Electric Vehicles
Visit the County’s Electric Vehicles and Charging Stations page to locate publicly accessible and County-operated EV charging stations at LA County facilities. Learn how to access and use the chargers, find site locations, and get guidance for employees, fleet users, and members of the public charging electric vehicles across County properties.
Category: Energy
Powerflex is the platform used at many Los Angeles County electric vehicle (EV) charging stations. To begin charging, users must download the Powerflex mobile app, create an account, and add funds to their digital wallet before starting a session.
Learn how to download and use the app by watching the instructional video below, which walks through the full process—from account registration to initiating a charging session at a County-operated EV charging station.
For step-by-step written instructions, visit the Download the App page for registering, loading your wallet, and activating a charger using your smartphone.
Review the How to Use PowerFlex Charging Stations Guide for a detailed overview of how the charging stations operate, payment setup, troubleshooting tips, and best practices for a successful charging session.
Category: Energy
Electrifyze is Los Angeles County’s resource for employees and residents who want to learn how to buy or lease an electric vehicle (EV). Whether you're exploring your first EV or comparing models, Electrifyze provides step-by-step guidance to help you make an informed decision.
Learn how to:
- Compare electric vehicle models and features
- Understand total cost of ownership
- Identify available federal, state, and local EV rebates and incentives
- Estimate fuel and maintenance savings
- Explore home and public charging options
- Find competitive pricing and dealership offers
You can also create a free account to connect with an unbiased EV car-buying coach who can answer questions and guide you through the purchasing or leasing process.
Electrifyze supports Los Angeles County’s goal of accelerating electric vehicle adoption and building a cleaner, more sustainable future.
Category: Energy
Facility Management Division & Civic Center Support
Anet Charbakhsh, Division Manager
Direct (562) 413-6750
ACharbakhsh@isd.lacounty.gov
Latasha James, Secretary
Direct (213) 974-9531
LJames2@isd.lacounty.gov
Civic Center Maintenance Services
Jared Gudino
Office (213) 600-2561
Direct (323) 351-8697
JGudino@isd.lacounty.gov
edl-isd-civiccentermaintenance@isd.lacounty.gov
Civic Center Custodial Service
Garland Thomas
Office (213) 600-2535
Direct (562) 939-3903
GThomas@isd.lacounty.gov
edl-isd-civiccentercustodial@isd.lacounty.gov
Special Services
Hubert (Bert) Westby, Manager
Office (323) 607-1066
Direct (323) 240-0620
HWestby@isd.lacounty.gov
edl-isd-specialservices@isd.lacounty.gov
Parking Lot Issues
(213) 974-9505
isdparkingrequest@isd.lacounty.gov
After Hour Emergency Service
After-hours and weekend support County Operator
(213) 974-1234
Category: Facilities
- Civic Center Maintenance – Preventative maintenance, facility repair, and facility improvements for Civic Center buildings.
- Civic Center Custodial – Custodial services encompass comprehensive cleaning, floor care, and dedicated attention to special projects. Civic Center Custodial aims to create clean and hygienic environments for both workspaces and public areas.
- Special Services – Provides the infrastructure, equipment and setup for special events, constituent meetings, press conferences and other projects such as vaccine PODs and food banks.
- Coordinated Services – Serves as the coordinating agent for multiple ISD services that support the Civic Center when ISD is delivering large sale projects that require project coordination and communications with the BOS, CEO and customer departments.
Category: Facilities
Complete the online Estimate Request Form.
Category: Facilities
All Custodial service needs, please contact:
EDL-ISD-CivicCenterCustodial@isd.lacounty.gov
(213) 974-9431
Category: Facilities
Fleet
Purchase New Vehicles
- Listed on Vehicle Replacement Plan
- Follow the guidelines on the Procedures for Vehicles Replacement Plan
- Not listed on Vehicle Replacement Plan
Follow the Vehicle Purchase Checklist
Since every vehicle purchase differs slightly, please contact the persons listed on the Vehicle Purchase Checklist for assistance, if needed.
Purchasing Vehicle Inquiries
Karen Carrillo
(323) 267-2292
KCarrillo@isd.lacounty.gov
Category: Facilities
Your vehicle has a QR code on the inside of the front driver door or on the inside of the charging plug door. You must download the PowerFlex app and register using your County employee email. Scan the QR code on the vehicle and on the charging station to initiate a charging session. If your vehicle does not have a QR code, contact ISDFleetSupport@isd.lacounty.gov. Click here for help on using the app. For County-operated charging stations, visit the EVSE map.
Download and install the PowerFlex Application on your smartphone:
First-Time Setup - Click Here
Guideline - Click Here
Category: Facilities
Main Office
(323) 881-3919
FleetServiceCenterOperations@isd.lacounty.gov
Standard Hours (9AM-5PM)
(323) 881-3919
After Hours
(562) 940-3305
Category: Facilities
ISD Fleet support staff will then process the vehicle for disposal at public auction by the contracted auction vendor. Sale proceeds from the auction less a 15% Board-approved fee will be returned to your department.
Category: Facilities
Download ISDs Fleet Mobile app, the Powerflex Mobile app or click HERE for Electric Vehicles and Charging stations.
Install ISD Fleet App
Install App on your iPhone or Android smart phone. This ISD developed and maintained app will provide the same map as online as well as provide the closest fuel site to you at the click of a button. This app also provides many other useful features. Download instructions by clicking here.
Category: Facilities
Fleet & Logistics
Nermeen Awad, Manager
Office (323) 607-1070
Direct (323) 835-4741
NAwad@isd.lacounty.gov
Lisa Martinez, Secretary
(323) 267-2035
LMartinez@isd.lacounty.gov
Michael Sanchez, Fleet Manager
Office (323) 641-5030
Direct (562) 413-3430
MSanchez@isd.lacounty.gov
Leana Anderson, Mail Service Manager
Office (323) 641-5181
Direct (323) 243-8431
LAnderson@isd.lacounty.gov
Category: Facilities
The Fleet Services Section provides complete fleet management solutions from purchasing, maintenance and fueling. Services include:
- Purchasing – Fleet Services will assist you to purchase a vehicle that meets County policy and standards for County fleet vehicles.
- DMV Services – Fleet Services will assist you to acquires plates, titles, and renewed tags.
- Maintenance – Fleet Services provides preventative maintenance and repair services to keep your vehicles running safely and efficiently.
- Fuel – Fleet Services purchase and supplies fuel to 3 County fueling locations so you have easy access to fuel for your vehicles at County locations. Fleet uses Fuel Focus to manage fuel and record your fleet use of fuel.
- Disposal – Fleet Services will assist you to surplus your County asset in accordance with the requirements of dispositioning a publicly owned asset.
- Pool Vehicles – Fleet Services offers the ability to schedule the use of a pool vehicle for short term use.
- Reporting – Fleet Services manages the reporting for vehicle/equipment preventative maintenance services, utilization, fuel use and similar fleet activity reporting. Upon request, these reports can be made available to you to better manage your assigned fleet of County vehicles.
Category: Facilities
How Do I Register?
Ensure you have already registered with Fuel Focus to obtain fuel and have already acquired your Personal Identification Number (PIN). If you have not yet registered, please submit the Fuel Focus Registration Form to the email address on the form for expedited registration. Once registration is complete, the registrant will be sent a confirmation along with instructions how to set up a Personal Identification Number (PIN) for use at the fuel sites.
If you have already registered but have not established your PIN, call (562) 658-1658 to establish it before attempting to obtain fuel.
Select the most appropriate fueling site for your needs from the online fueling map found here: https://apps.gis.lacounty.gov/fuelmap.htm clicking on a site icon will reveal site details such as fuel type available, hours of operation, address and the department it belongs to. Alternately, download the ISD Fleet Mobile App and use the County Fuel Sites function to locate the site most appropriate for you. See separate installation instructions.
If you cannot obtain fuel, please contact one of the following numbers for assistance.
During Business Hours
Los Angeles Sheriff Department
(323) 267 – 2169
Los Angeles County Fire Department
(323) 980 – 0546
Department of Public Works
(626) 458-7325
All Others
(323) 881 – 3919
After Hours
All Departments Customer Assistance
(562) 658-1658 OR (562) 940-3305
Category: Facilities
The recipient can come to the ISD Fleet office anytime between the hours of 7:00 am and 5:00 pm Monday – Friday and use the four-digit combination to unlock the locker, turn the knob clockwise to open the locker, retrieve their documents, sign the receipt, place the receipt back in the locker and latch the door by turning the knob counter-clockwise. Spinning the combination dials then locks it and Fleet staff will retrieve the receipt when they arrive at the office. The combination is then changed for the next customer.
Each of the lockers is secured by a combination lock and a knob that latches the door. The combination is a four-digit number which is set by ISD Fleet staff.
When notified by ISD Fleet staff that license plates, registration tabs/cards, and other documents are available, Fleet staff will provide the recipient with the four-digit combination for the locker in which their documents are located.
Conversely, if the customer needs to drop off documents, keys, etc., they can call the ISD Fleet Services office at (323) 881-3919 and get the combination to an unused locker in which to drop off their items and Fleet staff will retrieve them upon their arrival to the office.
Category: Facilities
Complete the Motor Pool User Registration form; email completed form to address at the bottom of the form.
Once registered, you will need to complete the County Vehicle Use Authorization form and present it to the Motor Pool clerk upon check out of the vehicle.
Motor Pool vehicles are assigned to all ISD Fleet Service Centers, please call to confirm availability. Rental rates for reserved vehicles are per calendar day and include weekends and holidays.
Rental of ISD Pool Vehicle Inquiries
Tommie White
(323) 422-4724
TWhite@isd.lacounty.gov
Category: Facilities
Self-serve option with ISD Fleet Mobile App: schedule a service appointment by using the “Service Appointment” function. View instructions for installing the Mobile App on either Android or iPhone are available.
Note: Certain vehicles larger than a pickup cannot be serviced at our Culver City or Alameda Service Centers. The Hall of Administration Service Center is restricted to vehicles participating in the MSV program ONLY.
Category: Facilities
Mail Services
Main Office
(323) 267-3988
ISDMailSupport@isd.lacounty.gov
Category: Facilities
Package with no receipted mail Tracking Label – due to the high volume of daily mail, ISD is only able to track Receipted Mail Tracking Label or a U.S. Postal Service E-certified label which has been metered through our Exela – Metering Contractor, Alan Rozentsvayg at (323) 263-1555
U.S. Mail; i.e., First Class, Presort, Certified, etc.
For further assistance with Mail Services, contact ISDMailSupport@isd.lacounty.gov or calling ISD Mail Services at (323) 267-3988.
Access Mail Tracking System
ISD Mail Services offers the ability to track any inter-office mail to all our customers by using our SendSuite Desktop – Fast Track Mailing System.
Go to our “Fast Track System – Receipted Mail Package Tracking System “ Intranet website located at Home Page - FastMail, log-in is not required.
FastMail System User Guide Tutorial
Category: Facilities
The Mail Services Section provides same-day and next-day delivery services. These Services include:
- Interoffice County Mail pickup and delivery
- Outbound USPS mail
Category: Facilities
ISD Mailstop Service Request Form Instructions
For more information on how to set-up pre-sort mailing for your department call ISD Mail Services at (323) 267-3988.
Presort Mail is:
Presort Qualifications Include:
- Mail in #10 envelopes or 6x9 envelopes no more than 3.5oz
- Addresses must be properly set up – typed on the envelope or typed label
- No handwritten mail
- If utilizing window envelopes, only the recipient’s name and address show through the window block. No additional print
- Simple fonts – Sans Serif, Arial
- 10-12point type size preferred
- All capital letters preferred.
- No punctuations
- Left Justified
- No extra graphics on the envelopes in clear zone areas
Category: Facilities
Maintenance & Operations
fwillis@isd.lacounty.gov
Melissa Placencia, M&O Secretary
Office (323) 607-1497
Direct (562) 419-4477
mplacencia@isd.lacounty.gov
DISTRICT MANAGERS
District 2 (North), David Harris
Office (818) 686-1047
Direct (323) 819-3708
dharris@isd.lacounty.gov
District 3 (West), Scott Allen
Office (310) 391-9441
Direct (323) 204-1315
sallen@isd.lacounty.gov
District 4 (South/East), Cory French
Office (562) 319-2117
Direct#(323) 313-3943
cfrench@isd.lacounty.gov
Support I, Guillermo (Bill) Hurtado
Office (323) 607-1817
Direct (310) 387-4366
ghurtado@isd.lacounty.gov
Support II, Jesus (Jesse) Manzano
Office (323) 607-1817
Direct (323) 513-7502
jmanzano@isd.lacounty.gov
Call for After Hour/Emergency Assistance related to Maintenance and Operations
(213) 974-9555
Category: Facilities
Whether you have routed your request through the ISD Ops Customer Center or contacted the M&O District directly, you should receive an estimates time of arrival within 24 hours of the assignment.
What If I Didn’t Get An ETA For The Work?
What if I want to keep Track of the Status of the Work Through Completion?
Please click the “How Do I Track the Status of My Work Request?” (noted above) to find out how.
Category: Facilities
Maintenance & Operations (M&O) provides a variety of preventative maintenance and repair services to keep your building systems running in a reliable manner. M&O has four district locations to be close to your buildings throughout the County that provide electrical, plumbing, HVAC and general maintenance.
District 1 serves the Civic Center
District 2 serves the North County
District 3 serves the West side,
District 4 serves the South and East.
M&O also has two County-wide support teams that provide specialty maintenance and repair services dispatched from ISD’s Eastern campus. Such services include roofing, masonry, painting and more:
- Service Level Agreements (SLA)
- Billable Services
- Emergency Repairs
- Refurbishments & Upgrades
Category: Facilities
ISD has three (3) regional maintenance offices, and one (1) central team service for the Civic Center that houses electrical, plumbing, Heating Ventilation & Air Conditioning (HVAC), elevator and other recurring maintenance services. There are twelve (12) categories of building systems that are maintained in a basic Service Level Agreement (SLA) by these teams. The SLA matrix provides a detailed breakdown of each of these categories, subcomponents within each category, and what is covered with the SLA for each category.
If it is cited in the SLA matrix, then it is covered in your twelve (12) -month billable services with ISD. The matrix also provides categories of areas that are not included in the SLA regardless of amount, such as vandalism and other issues that are not normal within the course of maintaining a building.
District Contacts
Specialty Support and Repair
In addition to the services offered by the regional maintenance teams, ISD has two (2) support teams that specialize in infrequent services, specialty services and larger maintenance projects. Services include areas such as painting, roofing, concrete, generators, insulation and mold remediation among others.
For a full list of ISD maintenance services please click here.
Category: Facilities
For any work that is not covered under your Department’s SLA you can request additional services and repairs by emailing: FacilityEstimates_M&O@isd.lacounty.gov
Category: Facilities
Services from our specialty support teams such as painting, roofing, concrete, etc., are not covered in the SLA and require individual funding through Service Requests.
In terms of your 12-month billable rate, the Auditor-Controller currently requires ISD to use a three-year historical average of actual costs for each department. Therefore, each year, your 12-month billable rate gets adjusted by re-calculating a new three-year average.
Category: Facilities
You can access the Customer Service Portal Guide and the FAMIS Service Portal through these links. For a helpful video tutorial on accessing the portal, checkout FAMIS Customer Portal YouTube Video.
If you need to register for access to the Customer Portal or forgot your login information, please contact our Customer Center Project Manager, Omar Prioleau, (323) 881-3712 or email OPrioleau@isd.lacounty.gov.
Need Assistance?
If you have any issues with the status of your work request or the work itself, and you are not able to resolve it with the team performing the services, please contact our Customer Center, Omar Prioleau, (323) 881-3712 or email OPrioleau@isd.lacounty.gov.
Category: Facilities
During Normal Working Hours (9AM-5PM)
- Within two (2)-Hours; all calls involving risk or injury to persons and/or damage or loss of property (e.g. persons trapped in elevator).
- Four (4) Hours; Calls from Proprietors regarding significant discomfort to or disruption of building occupants’ operations (e.g. air conditioning).
- Within three (3)-Days; ISD will respond within three (3) – working days to all service requests, except as noted above.
Outside of Normal Working Hours
- Within three (3) – Hours; All calls involving risk or injury to persons and/or damage or loss of property (e.g. flooding).
- Within three (3) – Days; ISD will respond within three (3) – working days to all service requests, except as noted above.
There are some instances during unusual service demand that ISD is not able to meet service standards, such as unusual heat waves, extraordinary circumstances such as priority resources to respond to fire season, etc.
Category: Facilities
Parking Services
The Hall of Administration (HOA) and Stanley Mosk Courthouse have a two-level underground parking structure with two entrances and two exits at Grand Ave and Hill St. Secured underground parking is available to County employees with AP 18 hangtags (or after 3:30 PM on weekdays with a valid County badge). Attendants screen vehicles to ensure proper access by verifying displayed parking hangtag. All exit signs are illuminated to guide patrons out to the street.
Access Lot 18 from the Grand Avenue Entrance:
- Monday – Friday: 6 AM – 3:30 PM, accessible 24/7
- Entrance: Southwest of the garage
- Exit: Northwest of the garage
Access Lot 18 from the Hill Street Entrance:
- Monday – Friday: 6 AM – 3:30 PM
- Entrance: Northeast of the garage
- Exit: Southeast of the garage
Category: Facilities
(213) 974-9505
Evelina Shahverdian
(213) 974-9505
EShahverdian@isd.lacounty.gov
Category: Facilities
A Parking Participant must meet the following criteria:
- Full-time, permanent employee in active service.
- Headquartered work location is in the Civic Center.
- Works in the Civic Center at least 3 days/week.
- Utilizes their Traffic Mitigation Allowance as payment toward their Parking Fee.
- Has executed appropriate documents that authorize the Auditor-Controller to make a payroll deduction to pay for parking in approved lot.
- Contact your department’s Parking Coordinator (Coordinator) to request for parking.
Contact ISD Parking Services for the coordinator's help.
Your Coordinator will complete applicable HR and other department specific forms that may be necessary to obtain parking and process enrollment for payroll deduction. In addition, your Coordinator will complete a Parking Permit Request in LOTS for review and approval by ISD Parking Services. LOTS is the parking lot operations and tracking system.
Once all items have been verified and confirmed, Parking Services will process the Form and contact the Coordinator to arrange a pick-up date and time for the Permit.
Category: Facilities
Category: Facilities
Steps to check if your parking qualifies for reimbursement.
Access MARS link: https://ewp.lacounty.gov/workplace/
Log in: The Los Angeles County WORKP[LAC]E
Enter Log in Credentials: Employee # & Password
Click on: Mileage & Parking to access MARS Mileage options page
Category: Facilities
Only a department’s Parking Coordinator (Coordinator) is authorized to request for permit replacements, updates, cancellations, and/or reassignments.
In order to process any changes, the Coordinator must submit a Parking Permit Request in LOTS for review and approval by ISD Parking Services. LOTS services include:
- Replacements
- Updates
- Reassignments
- Cancellations
Category: Facilities
Planning & Administration
Melody Velazquez, Section Manager
Office (323) 607-1085
Direct (562) 390-9051
MVelazquez@isd.lacounty.gov
Category: Facilities
The Planning & Administration team in Operations is known as “PLAD” and provides financial management and controls for Operations Services. PLAD Provides:
- Charges for Services – PLAD assists with funding services through Service Requests (SRs), Departmental Service Orders (DSOs), and other ways in which customers pay for services.
- Rate Setting – PLAD establishes direct and indirect rates for customers in each of the operations divisions (See section below on rates)
Category: Facilities
Annually, ISD establishes rates that are charged to customers through a review of previous costs, increases in County costs (e.g., health benefits and wages), and changes in service demands from customers. For the complete customer rate handbook of charges, please click here.
Why does it seem like ISD’s costs are so much higher?
Most departments are managed through a traditional budget that is established at the start of the year, and then spending is managed within that budget. ISD is not designed that way. ISD is designed like a business that must generate revenue from customers to pay for the costs to deliver services.
When departments ask “Why does ISD staff cost so much more than ours?”, they are making an apples to oranges comparison. A traditionally budgeted department tends to only look at the cost of staff. ISD also must include everything else it takes to run ISD. Therefore, the rate ISD charges include costs to do your work and costs to support it. For a sample of how customers are charged for direct and indirect costs, please click on this sample rate breakdown for Craft Services.
Category: Facilities
Program and Project Management
Project Delivery I Section
Paige Bruyn
Office (323) 607-1118
Direct (213) 929-0391
PBruyn@isd.lacounty.gov
Teraign Tate, Administrative Assistant II
Office: (323) 607-1123
Direct: (562) 884-8912
TTate2@isd.lacounty.gov
Project Delivery II Section
Oneida Nunez
Direct (562) 843-2574
ONunez@isd.lacounty.gov
Facility Condition Assessment Section
Chandra Bandi, Section Manager
Direct (562) 413-2202
CBandi@isd.lacounty.gov
Program & Space Planning Section (under the supervision of Chandra Bandi)
Jane Becronis, Supervising Architect II
Office (323) 607-1106
Direct (562) 390-6017
JBecronis@isd.lacounty.gov
Program Controls Section
Kato Cooks, Section Manager, Administration
Office (323) 443-9218
Direct (323) 212-1679
KCooks@isd.lacounty.gov
Category: Facilities
Facility Reinvestment Program – PPM serves as the County-wide Program Manager for the Facility Reinvestment Program (FRP), which is a centrally funded program by the CEO to improve the overall condition of County owned assets. The FRP focuses on building systems such as HVAC, roofing, plumbing, and electrical systems that are determined to be in the most severe condition.
Customer Funded Projects – PPM also provides project management for the delivery of JOC projects that are funded directly by customers who have repairs and modernization that fall outside of the FRP program, and projects customer elect to do that may quality for the FRP but the customer may want to do them sooner.
Facility Assessments – PPM is the central home of assessing the condition of County buildings, mainly for the purpose of establishing a prioritization score for projects in the FRP. The Facility Assessment team’s work is also beneficial for customer departments that may not be eligible for FRP funding, or seeking to establish capital investment plans based on the priorities of conditions.
Space Planning – PPM offers space planning services for both County-owned and leased facilities. The team assists customers as they grow, change, lease or decrease their footprint as the result of telework. Space planning is led by an architect team of experts in space design.
Category: Facilities
Program & Project Management Division assigns a Project Manager to oversee each project. The Project Manager meets regularly with the customer department to discuss project statuses and answer any inquiries.
AD HOC inquiries regarding active projects, customer departments please submit your inquiry to: PPMinquiry@isd.lacounty.gov.
Category: Facilities
Facility Reinvestment Program
Customer Funded Projects. There are two types of customer funded projects. One type is for a refurbishment or replacement of a building system, and another type is for a large-scale maintenance work on a building system. While they seem similar, the law and BOS policy treats them differently in terms of required approvals.
Refurbishment/Replacement – If you have a refurbishment or replacement project that you are funding from your department budget that is less than $100,000, then it does not need BOS approval. Refurbishment/replacement projects that have an overall value of $100,000 or greater require BOS approval for the construction work via a Board Letter. ISD will lead the Board Letter process with input from the customer department, County Counsel, the CEO and then the BOS itself. Please note, the law was changed to allow this threshold to go up to $330,000, and ISD is working to get the needed changes to allow this new threshold to be used.
Maintenance Projects –While legal approval from the Board of Supervisors (BOS) isn’t required for maintenance, ISD policy ensures they stay informed. For projects over $150,000, ISD manages the notification process by submitting a scope of work to the Board. We also build in a feedback period before work begins to ensure transparency and alignment.
Category: Facilities
Category: Facilities
Customers should direct requests for space planning assistance to Planning Section Manager Chandra Bandi via email at CBandi@isd.lacounty.gov or
call (562) 413-2202.
Category: Facilities
Chandra Bandi, Section Manager
Facility Condition Assessment
CBandi@isd.lacounty.gov
(562) 413-2202 (mobile)
Upon review of a Building Assessment Report, or any other Assessment related data, if a Customer Department has follow-up questions, they are encouraged to reach out to the Facility Condition Assessment Section Manager using the above listed contact information. Customer inquiries regarding existing assessment data, or to request a dedicated field visit to validate a specific building condition are welcome as they can often result in an opportunity to improve our baseline assessment data.
Category: Facilities
PPM has developed the PROJECT REQUEST form for customers to obtain estimates. Along with the Project Request form, ensure to include a completed Service Request form, available project information, and Initial Service Request (if required) should be submitted via email to ProjectRequest@isd.lacounty.gov and cc customercenterops@isd.lacounty.gov
Upon receipt of your PROJECT REQUEST, our PPM will contact you within 72-hours to engage your Department and begin our work on your Project Request.
There are several services provided in the PROJECT REQUEST form to initiate the request for an estimate:
-
- Preliminary Project Consultation: 30-minute Teams meeting with a Design Manager for Q&A session if ISD can work on a potential.a.Budget Consultation: 30-minute Teams meeting with an Estimator for a Rough Order Magnitude (ROM) estimate on a potential proposal for ISD.
- Programming Package: SR for $5,000 dollars MUST BE ATTACHED with PROJECT REQUEST to initiate.
- Space Planning Project: SR for initial $5,000 dollars MUST BE ATTACHED with PROJECT REQUEST to initiate.
Category: Facilities
Special Services
Category: Facilities
The Estimate Request Form has a designated area for customers to include as much detailed information as possible for your event. The information provided will assist our team of event specialists to quote your services and estimate costs as closely aligned to the actual costs for the day.
Once customers submit the Estimate Request Form, the Special Services team may need to discuss and go over your event request details further to ensure all details are covered. They may also need to conduct a “Job Walk” with you or a designated representative if the site or the set-up requested is unique.
A two (2) week minimum advance notice will assist Special Services with planning accordingly.
Once all the details are confirmed, customers will receive an Event Cost Estimate for your event via the e-mail address provided on the Event Request Form.
Need to make an emergency request?
Call us at (323) 351-8697
Category: Facilities
Customers need to fill out a Service Request (SR) form.
This Service Request is used for various services within ISD. Once the SR is completed, please e-mail form to edl-isd-specialservices@isd.lacounty.gov.
Filling Out a Service Request for Special Events
Steps for completing the Service Request (SR):
- Fill out information in fields #2-31 (Other boxes are for office use only).
- After filling out fields #2-31, email the completed SR to CustomerCenterOPS@isd.lacounty.gov and SpecialServices@isd.lacounty.gov.
- Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Service Center or Special Services stating the request has been received.
- Customer Service Center will process requests and submit to the Finance Division within ten (10) minutes of receipt. After Finance Division enters the SR in the Basis System and approval is received, they will forward the SR to the Customer Service Center no later than the next business day. The Customer Service Center will then assign the request to Special Services.
- Once we receive your funded SR, we will confirm via telephone/e-mail that your event has been approved and scheduled.
Category: Facilities
Hubert (Bert) Westby, Manager
(323) 267-2245
HWestby@isd.lacounty.gov
edl-isd-specialservices@isd.lacounty.gov
Category: Facilities
Special Services offers a one stop shop support service to help you host your next special event for your Board of Supervisor’s Office or department ceremony, press conference, ribbon cutting or other type of event.
Special Services has hundreds of stock items in-house, from tables and chairs, to specialty items like heaters for chilly days and nights. As a one-stop shop Special Services will coordinate for items we have in-house and for items that may need to be contracted. This can include larger stages or canopies that are not used often and may be more financially efficient to rent on occasion given cost of the equipment and setup. We will also work with the ISD Audio team to represent your need for microphones, amplified sound, and technical support so you get services from one team, Special Services!
Category: Facilities
Unlike traditional departments that are fully funded through the budgeting process, ISD covers its costs for services like a business by charging fees for our services.
Therefore, ISD needs to receive what is called “A funded Service Request” which provides payment information for ISD to use when the event has concluded and charge your account.
Category: Facilities