Innovative technology solutions to maximize County resources.
Technology
The Technology Services (ITS) team provides the foundational infrastructure and technical expertise that empowers Los Angeles County. We serve as a dedicated partner to the County’s workforce and its diverse departments, providing the tools and security necessary to serve our community effectively.
From the devices on your desk to the complex systems protecting public health and safety, we work to maintain high system availability, resilient security, and continuous innovation. We manage the technical complexities so you can focus on your department’s vital mission.
Our Services: How We Support Your Department
24/7 Customer Assistance & Technical Support
We are your primary point of contact for technology hurdles, ensuring that help is available whenever your shift begins.
- Help Desk: Round-the-clock support for connectivity, hardware, and software issues.
- Emergency Dispatch: We manage critical communication routing for public safety incidents, including sewage spills, fires, food safety alerts, and emergency court orders.
- Telephone Operations: Keeping the lines of communication open between the public and essential County services.
Modern Workplace & Desktop Services
We manage the tools your team uses daily to stay productive, whether they are in the office or in the field.
- Device Management: We support County desktops and laptops, handling everything from initial setup to security patches.
- Collaboration Tools: We manage Microsoft 365 (Email, Teams, and OneDrive), ensuring your team has the latest tools for secure file sharing.
- Virtual Desktops: Providing secure access to your work environment from any device, providing flexibility for remote or mobile work.
Network & Storage Management
We provide the underlying infrastructure that moves and stores County data securely.
- Enterprise Storage: We provide massive, scalable storage for your department’s files, records, and media.
- Stable Connectivity: We ensure that the flow of information between County buildings and the internet is fast, stable, and encrypted.
- Manage the County’s ecommerce & mass digital communications platforms.
Web, Mobile, and Mapping Solutions (GIS)
We help you reach the public and visualize data through custom-built digital tools and location-based insights.
- Website & App Development: We design and maintain user-friendly websites, mobile apps, and internal SharePoint sites.
- Smart Mapping (GIS): We use Geographic Information Systems to create interactive maps. This helps departments track service trends, allocate resources based on geographic data, and support federal funding recovery.
- Automation: Using tools like PowerPlatform, we help you replace manual, paper-heavy tasks with streamlined digital workflows.
Secure Data & Cloud Infrastructure
Behind every department application is a complex engine. We manage the underlying infrastructure to ensure your data is stored securely and your apps remain reliable.
- Cloud Services: We utilize platforms like Azure, AWS, and Google Cloud to provide your applications with more power and flexibility.
- Mainframe & Midrange Computing: We host and defend massive County systems, such as HR (eHR) and Financial (eCAPS) systems, ensuring high-volume transactions are processed accurately.
- Data Protection & Resilience: We provide robust backup and recovery plans. In an era of evolving cyber threats, we focus on data integrity and the ability to restore services quickly if an incident occurs.
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* Please be advised that some of the following information is applicable solely for LA County Departments/employees and may not be accessible to users outside the LA County network.
The County Electronic Signatures Portal - Home has resources for your signature needs, such as with DocuSign and SignIX Adobe Acrobat Pro & Acrobat Reader.
Category: Technology
Access the Technology Portal here: ITS Customer Portal - ITS.
Category: Technology
Complete the online Wireless Request form to request a new phone, upgrade your phone, reassign a phone, or disconnect a phone.
Category: Technology
Access the Online Self-Serve Registration portal to request an account(s).
Category: Technology
View the Fidelity Information Services (FIS) FIS Pricing/Fees Schedule - eGov for eCommerce transactions.
Category: Technology
The Training – eGIS Central site has resources for training and learning opportunities.
Category: Technology
View the 3-Part Series MFP Training - YouTube for Sharp Printers
Category: Technology