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Check the Status of Your Event

Please refer to your Special Services professional (who originally confirmed your Special Services Estimate Request Form) via email or telephone.

Complete an Event Service Request

Customers need to fill out a Service Request (SR) form.

This Service Request is used for various services within ISD. Once the SR is completed, please e-mail form to edl-isd-specialservices@isd.lacounty.gov.

Filling Out a Service Request
Steps for completing the Service Request (SR):

Fill out information in fields #2-31 (Other boxes are for office use only).
After filling out fields #2-31, email the completed SR to CustomerCenterOPS@isd.lacounty.gov and SpecialServices@isd.lacounty.gov.
Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Service Center or Special Services stating the request has been received.
Customer Service Center will process requests and submit to the Finance Division within ten (10) minutes of receipt. After Finance Division enters the SR in the Basis System and approval is received, they will forward the SR to the Customer Service Center no later than the next business day. The Customer Service Center will then assign the request to Special Services.
Once we receive your funded SR, we will confirm via telephone/e-mail that your event has been approved and scheduled.

Contact Special Services

Hubert (Bert) Westby, Manager

(323) 267-2245
HWestby@isd.lacounty.gov

edl-isd-specialservices@isd.lacounty.gov

Discover What Special Services Section Provides

Special Services offers a one stop shop support service to help you host your next special event for your Board of Supervisor’s Office or department ceremony, press conference, ribbon cutting or other type of event.

Special Services has hundreds of stock items in-house, from tables and chairs, to specialty items like heaters for chilly days and nights. As a one-stop shop Special Services will coordinate for items we have in-house and for items that may need to be contracted. This can include larger stages or canopies that are not used often and may be more financially efficient to rent on occasion given cost of the equipment and setup. We will also work with the ISD Audio team to represent your need for microphones, amplified sound, and technical support so you get services from one team, Special Services!

Find Out the Status of My Project

Program & Project Management Division assigns a Project Manager to oversee each project. The Project Manager meets regularly with the customer department to discuss project statuses and answer any inquiries.

AD HOC inquiries regarding active projects, customer departments please submit your inquiry to: PPMinquiry@isd.lacounty.gov.

Obtain Assistance with Space Planning & Design

Space Planning services are provided by the Space Planning Unit within the OPS/Program and Project Management Planning Section. The unit can provide space planning, floor layouts, design and estimated services for customers seeking highest and best use for their County owned or leased space. The Space Planning Unit has particular expertise in systems furniture used for most County office-based operations.

Customers should direct requests for space planning assistance to Planning Section Manager Alex Huang via email at AHuang@isd.lacounty.gov or call (562) 413-1165).

Request a Facility Assessment and/or Obtain my Building Assessment Report

A customer can request a Facility Condition Assessment or obtain a Building Assessment Report directly from the Program & Project Management – Facility Condition Assessment Section:

Alex Huang, Section Manager
Facility Condition Assessment
AHuang@isd.lacounty.gov
(323) 607-1091 (office)
(562) 413-1165 (mobile)

Upon review of a Building Assessment Report, or any other Assessment related data, if a Customer Department has follow-up questions, they are encouraged to reach out to the Facility Condition Assessment Section Manager using the above listed contact information. Customer inquiries regarding existing assessment data, or to request a dedicated field visit to validate a specific building condition are welcome as they can often result in an opportunity to improve our baseline assessment data.

Learn How a Project Gets Approved Through the Board Letter Process

The process summarized below is for customer funded projects managed by PPM. A typical Board Letter will go through various levels of reviews before submittal to the Board of Supervisors for approval. The steps are described below.

ISD writes the first draft of the Board Letter based on the scope of work, and any legal requirements based on the project. For example, the project may trigger a CEQA review or Civic Arts requirements.
ISD provides the draft to the customer department for review and edits. The customer department provides the rationale, funding information and the benefits of the project.
ISD shares the Board Letter draft with the CEO Finance Office related to the customer department funding for verification of fund availability and scope review.
ISD shares the draft with County Counsel to review legal requirements pertaining to the work.
ISD then conducts an internal readiness review through the ISD Director’s Office to ensure the Board Letter is ready for Board Office reviews.
ISD files the Board Letter through the CEO’s Office to be placed on the appropriate BOS Cluster Agenda. ISD and a representative from the customer department attend the Cluster meeting to present and/or answer any questions about the Board Letter.
ISD then files the Board Letter to go to the Board Agenda. If there were questions or actions in the Cluster Meeting, ISD works with the customer department first to resolve those issues, then moves it to the BOS agenda.

Find Out What Facilities Work Requires BOS Approval & What Does Not

PM manages projects for two areas: Facility Reinvestment Program (FRP), and Customer Funded. For either areas, PPM only manages projects for existing buildings. Currently, PPM does not do new construction. BOS approvals work differently for each area, summarized below:

Facility Reinvestment Program

Customer Funded Projects

Customer Funded Projects. There are two types of customer funded projects. One type is for a refurbishment or replacement of a building system, and another type is for a large-scale maintenance work on a building system. While they seem similar, the law and BOS policy treats them differently in terms of required approvals.

Refurbishment/Replacement – If you have a refurbishment or replacement project that you are funding from your department budget that is less than $100,000, then it does not need BOS approval. Refurbishment/replacement projects that have an overall value of $100,000 or greater require BOS approval for the construction work via a Board Letter. ISD will lead the Board Letter process with input from the customer department, County Counsel, the CEO and then the BOS itself. Please note, the law was changed to allow this threshold to go up to $330,000, and ISD is working to get the needed changes to allow this new threshold to be used.
Maintenance Projects – The law does not require the BOS to approve maintenance projects. However, it is BOS policy to notify them via memo of maintenance projects that are $150,000 or greater. ISD also leads this process for the customer, by providing a written memorandum of the scope of work and the customer department. By practice, ISD allows a period for feedback from the BOS prior to commencing with the work.