During Normal Working Hours (9AM-5PM)
- Within two (2)-Hours; all calls involving risk or injury to persons and/or damage or loss of property (e.g. persons trapped in elevator).
- Four (4) Hours; Calls from Proprietors regarding significant discomfort to or disruption of building occupants’ operations (e.g. air conditioning).
- Within three (3)-Days; ISD will respond within three (3) – working days to all service requests, except as noted above.
Outside of Normal Working Hours
- Within three (3) – Hours; All calls involving risk or injury to persons and/or damage or loss of property (e.g. flooding).
- Within three (3) – Days; ISD will respond within three (3) – working days to all service requests, except as noted above.
There are some instances during unusual service demand that ISD is not able to meet service standards, such as unusual heat waves, extraordinary circumstances such as priority resources to respond to fire season, etc.
District Contacts
One-Stop-Shop Assistance