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Request Custodial Services at Civic Center
isd.lacounty.gov/request-custodial-services-at-civic-center/We are committed to continuous improvement and to better serve you, we are migrating to a one-stop-shop intake system for work/service requests. All Custodial service needs, please contact: EDL-ISD-CivicCenterCustodial@isd.lacounty.gov (213) 974-9431
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Contact Facility Management Division & Civic Center Support
isd.lacounty.gov/contact-facilitymanagement-division-civic-center-support317/Anet Charbakhsh, Division Manager Direct (562) 413-6750 ACharbakhsh@isd.lacounty.gov Latasha James, Secretary Direct (213) 974-9531 LJames2@isd.lacounty.gov Civic Center Maintenance Services Jared Gudino Office (213) 600-2561 Direct (323) 351-8697 JGudino@isd.lacounty.gov edl-isd-civiccentermaintenance@isd.lacounty.gov Civic Center Custodial Service Garland Thomas Office (213) 600-2535 Direct (562) 939-3903 GThomas@isd.lacounty.gov edl-isd-civiccentercustodial@isd.lacounty.gov Special Services Hubert (Bert) Westby, Manager Office (323) 607-1066 Direct (323) 240-0620 HWestby@isd.lacounty.gov edl-isd-specialservices@isd.lacounty.gov Parking Lot Issues…
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Learn What Services the Facility Management Division & Civic Center Support Provide
isd.lacounty.gov/learn-what-services-does-the-facility-management-division-civic-center-support-provide/The Facility Management Division was created as a cross functional team to focus on the concentrated needs and support of the County’s Civic Center occupants to support ISD’s “Civic Center Standards of Care” program. Services include: Civic Center Maintenance – Preventative maintenance, facility repair, and facility improvements for Civic Center buildings. Civic Center Custodial – Custodial services encompass comprehensive cleaning, floor…
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Determine How Fast My Request Will Get Completed
isd.lacounty.gov/determine-how-fast-my-request-will-get-completed/How Fast Will Work Get Completed: During & After Normal Working Hours: Within Four (4)-Hours; ISD Custodial division will respond to all emergency calls including, but not limited to, flood clean up, health and safety matters, fallen tree, etc. Within Twenty-Four (24)-Hour; ISD Custodial division will respond to any COVID requests, deep or enhance cleaning, if it is for one-time service. After…
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Submit a Cleaning Service Request
isd.lacounty.gov/submit-a-cleaning-service-request/One Time Custodial, Landscape, or Pest Control Service? Customers need to fill out a Service Request (SR). Once the SR is completed, submit to CustomerCenterOPS@isd.lacounty.gov. The Following Steps Will Take Place After Submitting A Service Request (SR): COVID-19 Cleaning Since Center of Disease & Control and Public Health requirements for COVID-19 cleaning have relaxed, ISD Custodial & Landscape Division have implemented enhancement cleaning on…
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Contact Custodial, Landscaping & Pest Control
isd.lacounty.gov/custodial-landscaping-pest-control/How Do I Find My Facility | Click Here Anthony Davis, Division Manager Office (323) 607-1073 Direct (323) 703-9691 ADavis@isd.lacounty.gov Jermen Mehrabi, Secretary Office (323) 627-2090 Direct (562) 659-4009 JMehrabi@isd.lacounty.gov (For inquiries, Concerns, and/or Complaints, contact the above.) CONTRACT & FINANCE Maribel Diaz Office (323) 267-22090 Direct (562) 306-8588 MDiaz@isd.lacounty.gov DISTRICT MANAGER: North: William Hidalgo Office (818) 897-9139 Direct (310) 425-5911 WHidalgo@isd.lacounty.gov…
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See the Services that Custodial Provides
isd.lacounty.gov/see-the-services-that-custodial-provides/Custodial Services Landscape Services Pest Control Services Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov. If you have further questions regarding your Scope of Work (SOW) coverage, please email the Section Manager for your District. To find what district your facility belongs to, click here. DISTRICTS North: William Hidalgo (818) 897-9139, WHidalgo@isd.lacounty.gov South : Peter Kim (562) 940-2406, PKim2@isd.lacounty.gov Field Operation: Michael Zambrano (818)…
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Track the Status of Work Requested (Customer Center)
isd.lacounty.gov/track-status-of-work-requested-1/You can access the Customer Service Portal Guide and the FAMIS Service Portal through these links. For a helpful video tutorial on accessing the portal, checkout FAMIS Customer Portal YouTube Video. For status updates or questions contact the ISD Service Project Manager shown in boxes 33-35 on the SR. Customer Portal Access: Mike Sungruengyos, Section Manager, ITS (562) 359-3831 MSungruengyos@isd.lacounty.gov Need Assistance?…
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Submit A Service Request
isd.lacounty.gov/309-2/Steps for completing the Service Request (SR): This Service Request is used for various services within ISD Fill out information in fields #2-31 (Other boxes are for office use only). After filling out fields #2-31, email the completed SR to: CustomerCenterOPS@isd.lacounty.gov. Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Center stating the request has been received. Customer Center…
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View What Service Request Customer Center Processes
isd.lacounty.gov/view-what-services-request-customer-center-process/Customer Center only processes Service Request under ISD Operations Services: Maintenance & Operations (M&O) Division Facilities Management Division (FMD) Custodial & Landscaping Division (CLD) Fleet & Logistics Division (FLD) Program & Project Management (PPM) Division Once the SR is completed, please submit to: CustomerCenterOPS@isd.lacounty.gov. If you have further questions regarding your Scope of Work (SOW) coverage, please email the Section…
