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View How Fast Work Will Get Completed (M&O)
isd.lacounty.gov/view-how-fast-work-will-get-completed/ISD is committed to responsive services to meet your needs. There are established response times that ISD holds as standards for our teams. During Normal Working Hours Within two (2)-Hours; All calls involving risk or injury to persons and/or damage or loss of property (e.g. persons trapped in elevator). Four (4) Hours; Calls from Proprietors regarding significant discomfort to or disruption of…
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Track the Status of Work Requested (M&O)
isd.lacounty.gov/track-the-status-of-work-requested-2/ISD’s Operations has a Customer Portal specifically designed to aid customers for building maintenance and repair issues being serviced by the Maintenance & Operations Division. In the Customer Portal you can access all the work orders for your department Countywide or for specific locations. The portal will give you all the details of the work order and the status. You…
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See What is Covered in our Twelve 12- Month Billable Costs and is Paid for Individually
isd.lacounty.gov/see-what-is-covered-in-our-twelve-12-month-billable-costs-and-is-paid-for-individually/The SLA covers preventative maintenance from our regional offices, such as the changing of air filters in HVAC systems, and small dollar repairs, currently up to $2,500. Maintenance and repairs that are not specifically cited in the SLA matrix, and those in the matrix that are above $2,500 need to be funded individually by the customer department. Services from our…
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Obtain Coverage Information
isd.lacounty.gov/obtain-coverage-information/What is Covered Under My Service Level Agreement ISD has three (3) regional maintenance offices, and one (1) central team service for the Civic Center that houses electrical, plumbing, Heating Ventilation & Air Conditioning (HVAC), elevator and other recurring maintenance services. There are twelve (12) categories of building systems that are maintained in a basic Service Level Agreement (SLA) by…
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Contact Maintenance & Operations (M&O)
isd.lacounty.gov/contact-maintenance-operations/Floyd Willis, Manager Office (323) 267-2105 Direct (213) 999-6842 fwillis@isd.lacounty.gov Melissa Placencia, M&O Secretary Office (323) 607-1497 Direct (562) 419-4477 mplacencia@isd.lacounty.gov DISTRICT MANAGERS District 2 (North), David Harris Office (818) 686-1047 Direct (323) 819-3708 dharris@isd.lacounty.gov District 3 (West), Scott Allen Office (310) 391-9441 Direct (323) 204-1315 sallen@isd.lacounty.gov District 4 (South/East), Cory French Office (562) 319-2117 Direct#(323) 313-3943 cfrench@isd.lacounty.gov Support I, Guillermo (Bill) Hurtado Office…
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Learn What Services Maintenance & Operations Provides
isd.lacounty.gov/learn-what-services-maintenance-operations-provides/Maintenance & Operations (M&O) provides a variety of preventative maintenance and repair services to keep your building systems running in a reliable manner. M&O has four district locations to be close to your buildings throughout the County that provide electrical, plumbing, HVAC and general maintenance. District 1 serves the Civic Center; District 2 serves the North County; District 3 serves…
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Set Up Pre-Sort Mailing Program for my Office/Department
isd.lacounty.gov/set-up-pre-sort-mailing-program-for-my-office-department/Please fill out an ISD Mailstop Service Request. Once the SR form is completed, please send to ISDMailSupport@isd.lacounty.gov. ISD Mailstop Service Request Form Instructions For more information call ISD Mail Services at (323) 267-3988. What Is Presort Mail? UPSP presort mailing is a process of grouping and sorting mail addressed to one zip code before sending it to the United States…
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Get Receipted Mail Tracking Set Up for a Mailing
isd.lacounty.gov/get-receipted-mail-tracking-set-up-for-a-mailing/How to Create/Print a Receipted Label Package with no receipted mail Tracking Label – due to the high volume of daily mail, ISD is only able to track Receipted Mail Tracking Label or a U.S. Postal Service E-certified label which has been metered through our Exela – Metering Contractor, Alan Rozentsvayg at (323) 263-1555 U.S. Mail; i.e., First Class, Presort, Certified, etc.…
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Contact Mail Services
isd.lacounty.gov/contact-mail-services/Main Office (323) 267-3988 ISDMailSupport@isd.lacounty.gov
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See the Services that Mail Services Provides
isd.lacounty.gov/see-the-services-that-mail-services-provides/The Mail Services Section provides same-day and next-day delivery services. These Services include: Interoffice County Mail pickup and delivery Outbound USPS mail
