How Do I Submit A Service Request?

Steps for completing the Service Request (SR):

This Service Request is used for various services within ISD

  1. Fill out information in fields #2-31 (Other boxes are for office use only).
  2. After filling out fields #2-31, email the completed SR to: CustomerCenterOPS@isd.lacounty.gov.
  3. Once the form is emailed, Customers will receive an Auto-Generated Reply from the Customer Center stating the request has been received.
  4. Customer Center will process the SR and submit it to the Finance Department for approval. After the Finance Department approves the SR and enters it into the BASIS system, Finance will send the approved SR back to the Customer Center no later than the next business day. The Customer Center will then send a copy of the approved SR to the customer and the appropriate ISD craft section.