What is Covered in our Twelve 12- Month Billable Costs and is Paid for Individually?
Services from our specialty support teams such as painting, roofing, concrete, etc., are not covered in the SLA and require individual funding through Service Requests.
In terms of your 12-month billable rate, the Auditor-Controller currently requires ISD to use a three-year historical average of actual costs for each department. Therefore, each year, your 12-month billable rate gets adjusted by re-calculating a new three-year average.
See How Do I Submit a Service Request for Services Not Covered by the SLA?