Shared Technology Services – ISD

Shared Technology Services

Powerful tools to leverage County assets and technologies.

ISD Shared Technology Services provides reliable and secure centralized technology services to County Departments to provide economies of scale and standardization throughout the County. Our shared services include:

  • Desktop computer support
  • Centralized email services
  • Centralized messaging and file/print services
  • Active Directory support
  • Web and mobile solution development
  • Virtualized desktops
  • Hardware and software set-up and moves
  • County Help Desk
  • 4-1-1 Answer Line support
  • Enterprise e-Government Programs: eGIS, eCommerce, eNotifications, eReservations, etc.

Find out more about the services offered through Shared Services by clicking below to view the ITS Service Catalog.

County employees experiencing IT issues, log in to the eService Portal to submit your request.

Service Owner
Benny Chacko

Benny Chacko
Deputy General Manager
Shared Services Branch,
Information Technology Services

9150 E. Imperial Highway
Downey, CA 90242


ISD develops and maintains custom applications to support vital operations for County Departments on a wide variety of platforms including mainframe systems, web and mobile applications, GIS applications, and software-as-a-service.
ISD Data Centers process millions of transactions each day from over 40,000 computers. Information Technology Services is implementing state-of-the-art technologies for cloud computing, network security, and disaster recovery.
Los Angeles County's communications network includes more than 13,000 mobile phones, 800 network locations and 100,000 telephone lines. ISD also supports the Countywide Integrated Radio System which ensures essential services in a crisis.
ISD Shared Technology Services manages several critical Countywide systems including Countywide email, the Customer Assistance Center Help Desk and 4-1-1 Information Line as well as field services for computer workstation and business machines support.