Support Services – ISD

Exec Management Services

The ISD Executive Management Services Division (EMSD) provides essential support to ISD management and divisions throughout the Department. As a vital link between the Department’s leaders, operational staff and customers, EMSD helps implement Countywide programs, develops customer service initiatives, coordinates the Strategic Plan, maintains ISD workplaces and ensures that the Department stays in compliance with County procedures and controls.


Planning & customer service

Coordinates Countywide programs as well as ISD quality and customer service initiatives.

Facilities & emergency mgmt

Manages ISD facilities including repairs, telephones, security and emergency planning and operations.

Internal affairs

Oversees compliance with audit and control procedures and conducts all ISD internal investigations.

Learn More

Division Manager
Celina Ortiz


Monday-Thursday 7am to 6pm

(323) 267-3159

Customer satisfaction
Through compilation of both performance measures and customer survey results, Executive Management Services helps ISD achieve its’ mission of excellent service to customers.
Improves ISD communication
Managing the content of ISD websites helps keep everyone in ISD, as well as customers, up-to-date on achievements, benefit news and important department developments.
Protects ISD staff & facilities
Through management of ISD facilities, establishment of security procedures and investigation of fraudulent activity, EMS ensures the safety of both staff and ISD.
ISD's Human Resources Division is responsible for providing ISD with a motivated, highly-qualified workforce and ensuring our employees have a safe and fair work environment, are properly compensated and understand their employment conditions and benefits.
AFS provides financial services support for accounting, budget analysis and billing to assist ISD divisions. Finance staff provide a wide range of financial services from vendor payment processing to customer billing management and travel and training payment processing.
Executive Management Services provides vital support to management and divisions and is responsible for implementing Countywide programs, creating customer communications, maintaining internal and external websites and coordinating the Department's Strategic Plan.