Technical Equip Maintenance

The ISD Technical Equipment Maintenance Section (TEMS) is the central support service provider for the County High-End Equipment Maintenance Agreements and the As-Needed Small Office Equipment Repair Master Agreements. The High-End agreements provide ongoing scheduled repair service, break-fix & preventative maintenance for a wide range of technical equipment including large scale multifunction printers, system hardware and software such as UPS equipment, IBM servers and EMC systems. The Small Office Master Agreements provide one-time break-fix repair services on a Time & Materials basis for a variety of small office equipment such as personal computers, tablets, desktop scanners and desktop paper shredders.

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  • Contract preparation

    Establishes Board Agreements to ensure cost-effective rates and performs ongoing monitoring.
  • Equipment tracking

    Maintains and distributes lists of equipment under maintenance via Equipment List and Pricing Schedule.
  • Financial analysis

    Determines County's annual expenditure limit for agreements and encumbrances and reviews invoices.
  • Small office equip repairs

    Oversees the administration of the As-Needed Small Office Equipment Repair Master Agreements.
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Qualified staff

The TEMS service team consists of highly qualifed and knowledgeable staff with years of experience managing County support services contracts.

No annual PO

Utilizing TEMS for management of your equipment maintenance allows your department to receive services without a purchase order process.

Fixed rates & discounts

County departments have access to TEMS negotiated fixed rates for equipment repair and can take advantage of volume discounts.