The Customer Assistance Division provides a central point of contact for customers to report all Information Technology (IT) problems for services provided by the Information Technology Service (ITS) of ISD. Major service offering includes:

Single point for all ITS problems for services provided for ITS.
Customer's advocate in resolving IT problems to the Customer's satisfaction.
Customer Assistance Center (CAC) resolves or logs, tracks and escalates problems. Dispatches repair vendors or ISD technicians.
Network Control Center (NCC) monitors the County's wide area networks. LAnet and LAInternet to monitor performance detect anomalies and restore the network to its proper operating condition.
Maintenance Contracts establishes and maintains IT hardware maintenance contracts with equipment repair vendors.

SERVICE

Business Machines - (562) 940-2145
Computer Maintenance Agreements - (562) 940-2145
County Information Line - (213) 974-4321
County After Hours/Emergency Line - (213) 974-1234
Customer Assistance Center - (562) 940-3305
Network Control Center - (562) 940-3947
Terminal Maintenance - (562) 940-2145